Delivery Policy

1. Delivery Areas

We currently deliver to the following areas:

• Within Delhi: Free delivery on orders above ₹500
• Delhi NCR: Gurgaon, Noida, Ghaziabad, Faridabad
• Extended Areas: Please contact us to check availability

Delivery charges vary based on distance. Please check at checkout for exact charges.

2. Delivery Timeframes

Order processing and delivery times:

• Standard Cakes: 24 hours advance notice required
• Custom/Designer Cakes: 48-72 hours advance notice
• Same-Day Delivery: Available for select products if ordered before 12 PM
• Photo Cakes: Minimum 48 hours required

3. Delivery Slots

Choose from the following delivery time slots:

Please note: Delivery times are approximate. We strive to deliver within the selected slot but cannot guarantee exact timing.

4. Delivery Charges

Delivery charges are calculated based on:

• Distance from our store
• Order value (free delivery on orders above ₹500 within Delhi)
• Time slot (midnight deliveries have additional charges)
• Same-day delivery requests (₹100 extra)

Exact delivery charges will be displayed at checkout before payment.

5. Order Tracking

Stay updated on your order:

• Order confirmation SMS/Email upon placing order
• Preparation update notification
• Out for delivery notification with delivery partner details
• Delivery confirmation

6. Delivery Instructions

To ensure smooth delivery:

• Provide complete and accurate address with landmarks
• Ensure someone is available to receive the order
• Provide an alternate contact number if possible
• For apartments/societies, mention gate/tower details
• For contactless delivery, specify instructions in notes

7. Failed Delivery

If delivery cannot be completed due to:

• Customer unavailability
• Incorrect address provided
• Refusal to accept delivery

We will make one additional delivery attempt. Redelivery charges may apply. No refund will be provided for customer-side issues.

8. Product Care on Delivery

Upon receiving your order:

• Inspect the product immediately before the delivery person leaves
• Report any damage or discrepancies immediately
• Store cakes in refrigeration as recommended
• Consume within recommended timeframe for best quality

9. Store Pickup

Prefer to pick up your order? You can:

• Select store pickup option at checkout (no delivery charges)
• Receive notification when order is ready
• Collect from our store during business hours
• Bring order confirmation and valid ID

10. Special Delivery Requests

We accommodate special requests when possible:

• Surprise deliveries with specific instructions
• Delivery to office/hotel reception
• Gift messages and greeting cards
• Specific delivery timing for events

Please mention special requests in order notes or contact us directly.

11. Delivery Issues

For any delivery-related concerns, contact us immediately: